We understand that self-isolation is an effective precautionary measure to protect those family members, colleagues and loved ones around you from contracting COVID-19 (Coronavirus). Wider than your immediate inner circle it will also help reduce the possible spread of Coronavirus and other common infection diseases. This is a common-sense step to avoid any close connection and contact with other people. We know that there is much concern and stress about the current situation across the world. But It means taking simple, common-sense steps to avoid close contact with other people as much as possible, like you would with the seasonal flu virus. We know it’s a stressful time.

If you begin to feel unwell, immediately contact the Healthline for free on 0800 358 5453. Whilst we are not a medical website, the symptoms of COVID-19 (Coronavirus) are a cough, fever, and shortness of breath.

If you need to call emergency services, please let them know you are in self-isolation.

For all non-health related questions, call 0800 Government (0800 779 997).

To speak to a counsellor please phone one of our free 24/7 helplines:

• 24/7 Helpline |0800 LIFELINE (0800 54 33 54) or free text HELP (4357)
• Suicide Crisis Helpline | 0508 TAUTOKO (0508 82 88 65)
• Kidsline | 0800 54 37 54

Self-isolating, whether that is staying at home or alternative motel, hotel or rental accommodation does presents its own challenges. We are sharing a few things that may make your 14-day period of isolation a little easier.

• After travelling internationally / abroad, carefully consider what you may need. Plan ahead! There are some options for supplies including local supermarket chains such as New World or Countdown that may deliver groceries to your door. Local restaurants are also offering a no contact delivery service.
• Discuss your isolation with your employer, family and family. You may need their help to access some of the things you may need in self-isolation.
• Your employer may be open to you working from home. Talk to your employer them.

• Where possible, ask friends or family to drop off anything you need or order supplies online. We also have a SELF ISOLATION SERVICES directory.

• Deliveries, or ‘’contact-less’’ delivery service. Ensure any of your deliveries are left outside your apartment or home for you to collect.
Many local companies are now offering a ‘contactless’ delivery options. What does this mean? This is where you are notified of a delivery of an item and the person then remains nearby in order to ensure that you open the door and receive the order.

• We live in a modern digital age. Skype, WhatsApp, Facebook Messenger, Snapchat Calls. You can still keep in touch with colleagues, friends and family using the phone or the internet. Physical contact is not necessary. This can still allow you to feel connected even when you are in isolation.

• Get moving – physical exercise. Look online for classes or courses. You can still move when in isolation and you may have some additional time in order to take up a new skill or exercise option that you have been wanting to try.

From 16 March 2020, all visitors/travelers/returning new Zealanders arriving in New Zealand, must self-isolate for 14 days. The key steps for self isolation or staying at home can be found on the Ministry of Health’s website. If you are self-isolating, please register with Healthline 08003585453 or for international SIMs +64 9 358 5453. Registering will ensure Healthline can regularly check on your welfare and wellbeing as well as helping support New Zealand’s overall response to novel coronavirus.
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